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Service and Support

Our dedicated team of sales and engineers will help you troubleshoot any issue related to our products, or visit our FAQ page for easy fixes you can do yourself.

ONE-TIME INSPECTION AND REPAIRS

Our professionally trained service engineers will come to your doorstep to help solve any service issues with the goal of returning your instrument to optimal performance in minimal time. We only use genuine factory parts for all repairs.

SOFTWARE UPDATES

We offer software and firmware update services (when available) to ensure your system recieves the most recent bugfixes to improve stability.

SYSTEMS TRAINING

We can tailor training courses of different levels to match your needs. Simple image acqusition to advanced batch data analysis, we can provide single or multiple session on-site training.

MICROSCOPY EDUCATION

Want to learn more about the basics of optical microscopy - fluorescence, confocal, super-resolution. We can organize scheduled talks tailored to your background (avaialble in English, Cantonese and Mandarin).

TAILORED SCHEME

We can tailor make a support program that will fullfil your requirements, keep your equipment in optimal condition, and fit comfortably within your budget.

ANNUAL CONTRACTS

For laboratories that require accredidation, we provide annual contracts with optional preventive maintenance services to screen for possible symptoms of failure before a breakdown (limited to Nikon Biosystem Products).

MOBILE FRIENDLY

No special actions required, all sites you make with Mobirise are mobile-friendly. You don't have to create a special mobile version of your site, it will adapt automagically.

MOBILE FRIENDLY

No special actions required, all sites you make with Mobirise are mobile-friendly. You don't have to create a special mobile version of your site, it will adapt automagically.

IT'S EASY AND SIMPLE

Cut down the development time with drag-and-drop website builder. Drop the blocks into the page, edit content inline and publish - no technical skills required.

IT'S EASY AND SIMPLE

Cut down the development time with drag-and-drop website builder. Drop the blocks into the page, edit content inline and publish - no technical skills required.

TRENDY WEBSITE BLOCKS

Choose from the large selection pre-made blocks - full-screen intro, bootstrap carousel, slider, responsive image gallery with, parallax scrolling, sticky header and more.

TRENDY WEBSITE BLOCKS

Choose from the large selection pre-made blocks - full-screen intro, bootstrap carousel, slider, responsive image gallery with, parallax scrolling, sticky header and more.

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